Return & Exchange Policy – C-Royal Kitchen Utensils & Homeware
At C-Royal Kitchen Utensils & Homeware, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
Returns
We accept returns within 2 days of delivery for eligible items.
To qualify for a return, products must:
* Be unused and in their original condition
* Be returned with original packaging, labels, manuals, and accessories
* Be accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
* Used products
* Products damaged due to misuse or improper handling
* Clearance, sale, or promotional items (unless defective)
* Customized or special-order products
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
1. Contact us within 24 hours of delivery.
2. Provide your order number and clear photos/videos of the item.
3. Our team will review the claim and provide a suitable resolution.
If approved, we will offer:
* A replacement product
* An exchange for a similar product
* A refund where appropriate
Exchanges
We accept exchanges within 2 days of delivery for eligible products.
Exchanges may be approved for:
* Defective products
* Products damaged during delivery
* Incorrect items supplied by C-Royal
If you wish to exchange a product for another model or item, any price difference must be paid before dispatch.
Refunds
Once the returned item is received and inspected:
* Approved refunds will be processed within 2-3 business days
* Refunds will be made through the original payment method whenever possible
* Shipping fees are generally non-refundable unless the return is due to our error
Return Shipping
* If the return is due to a defective, damaged, or incorrect item, C-Royal may cover return shipping costs.
* For customer-initiated returns, the customer may be responsible for return shipping costs.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
