Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept debit cards, bank transfers, and other secure payment methods displayed at checkout.
Is my payment secure?
Yes. All payments are processed through secure and trusted payment gateways.
Can I cancel my order?
Orders can be cancelled before they are processed for shipment. Contact us as soon as possible.
Shipping & Delivery
Do you deliver nationwide?
Yes, we deliver across Nigeria.
How long does delivery take?
* Lagos: 1–3 business days
* Major cities: 2–5 business days
* Other locations: 3–7 business days
How can I track my order?
Once your order is shipped, tracking information will be sent via email, SMS, or WhatsApp.
How much is delivery?
Delivery fees are calculated based on your location and order size.
Products
Are your products brand new?
Yes. All products sold by C-Royal are new and quality-checked before dispatch.
Do your product photos accurately represent the products?
We strive to ensure all images and descriptions accurately reflect the products. Minor variations may occur.
Are your kitchen utensils food-safe?
Yes. Products intended for food preparation are manufactured using food-safe materials where applicable.
Do your products come with a warranty?
Selected products may include a warranty. Warranty information will be stated on the product page where applicable.
Returns & Refunds
Can I return a product?
Yes, eligible products can be returned within our return period, provided they are unused and in their original condition.
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos of the damaged item and packaging.
When will I receive my refund?
Approved refunds are typically processed within 1–2 business days.
Account & Support
Do I need an account to shop?
No. You may check out as a guest, although creating an account allows you to track orders and save your details.
How do I contact customer support?
You can contact us via phone, email, WhatsApp, or through the contact form on our website.
What are your customer support hours?
Monday–Saturday, 9:00 AM – 6:00 PM (WAT).
Wholesale & Business Orders
Do you offer wholesale pricing?
Yes. We offer special pricing for bulk purchases and business customers.
How can I request a wholesale quote?
Contact our sales team with the products and quantities you require.
Promotions
How do I use a discount code?
Enter your discount code during checkout before completing payment.
Can I combine multiple discount codes?
Generally, only one discount code may be used per order unless otherwise stated.
